Healthcare Contact Centre Specialist Patient Support

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 31,000 - 49,000; Full time

Job summary

ALLIANCE HEALTHCARE GROUP LIMITED is seeking a capable and confident Contact Centre professional to be the first point of contact for our panel providers, handling queries via phone and email. You will help ensure a positive customer experience by providing accurate information and supporting efficient issue resolution.

You will join a team focused on empathy, service quality, and teamwork, assisting patients, healthcare partners, and corporate clients while learning and growing with experienced

Qualifications

• 1 year of experience in a call/contact centre environment, preferably with exposure to healthcare or insurance.
• Strong customer service and active listening skills, with the ability to handle high call volumes professionally.
• Excellent communication skills and good overall computer proficiency to navigate multiple systems.
• Able to work under pressure with accuracy and attention to detail.
• Experience in handling complaints and escalations, or the potential and willingness to be trained for escalation handling.
• Able to start on a short notice

Responsibilities

• Serve as the first point of contact for all customer and member enquiries.
• Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.
• Assist callers in navigating our platforms, applications, and website to access available services.
• Update customer records promptly and accurately in the system.
• Handle complaints and complex enquiries professionally, using sound judgement to resolve issues or escalate when required.
• Demonstrate the ability to assess situations, identify potential risks, and take appropriate action in line with escalation protocols.
• Support the Contact Centre Team Leader and Management with any other assigned duties.

Skills

Call centre experience

Customer service

Active listening

Communication skills

Computer proficiency

Attention to detail

Escalation handling

Job description

ALLIANCE HEALTHCARE GROUP LIMITED is seeking a capable and confident Contact Centre professional to be the first point of contact for our panel providers, handling queries via phone and email. You will help ensure a positive customer experience by providing accurate information and supporting efficient issue resolution.

You will join a team focused on empathy, service quality, and teamwork, assisting patients, healthcare partners, and corporate clients while learning and growing with experienced