Assistant Care Coordinator (PHI West)

WORQ PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

WORQ PTE. LTD. is seeking an Assistant Care Coordinator to support care coordination and management of patients in home settings. You will collaborate with healthcare providers, patients, and families to ensure high-quality care.

You will perform screenings, coordinate with nurses, monitor telehealth, and help develop care plans while maintaining thorough documentation and ensuring continuity of care. Shift work is required.

Qualifications

• Diploma in health-related fields preferred.
• Fluent in English; additional local dialects advantageous.
• Good computer literacy and PC software knowledge.
• Able to work in shifts, including evenings, weekends and public holidays.
• Independent and fast-paced work environment experience.
• Strong service orientation and interpersonal skills.

Responsibilities

• Perform pre-admission screening for patients and caregivers.
• Collaborate with nurses to provide holistic care at patients' homes.
• Identify deviations from norms and report care gaps to the team.
• Provide regular updates on care plans to patients and caregivers.
• Document patient care and update progress and treatment plans.
• Coordinate with community resources for continuity of care.
• Develop care plans based on assessed needs.
• Monitor vital signs via telehealth and escalate red flags.
• Provide basic patient education and health coaching.
• Ensure equipment and supplies are available for patient care.
• Participate in quality improvement and risk management activities.

Skills

Interpersonal skills

Communication skills

Teamwork and leadership

Problem-solving

Education

Diploma in health-related fields

Tools

PC software proficiency

Job description

As an Assistant Care Coordinator, you will play a vital role in the care coordination and management of our patients. We are seeking a dedicated individual who can work closely with the healthcare providers, patients, and their families to ensure high-quality care is delivered in the comfort of patient's own homes. If you are a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you!

Primary Responsibilities and Duties (80%)

Patient Care

• Performs pre-admission screening for patients and caregivers.
• Works in collaboration with the nurses to manage and provide holistic care to patients in their homes, including monitoring patients' general condition and progress.
• Identifies and reports any deviations from norm, care gaps or issues to appropriate Team Nurse Lead/Nurses/Clinicians.
• Handles enquiries and provide regular updates on care plans with patients and caregivers.
• Participates in interdisciplinary team meetings and provides input on patient care plans.
• Documents patient care and maintain accurate records of patient progress and treatment plans.
• Collaborates with community resources and other healthcare providers to ensure continuity of care and appropriate referrals for relevant community services.
• Develops care plans based on assessed care needs.

Telehealth Monitoring

• Monitors patient's vital signs and escalates red flags to the respective team nurses/physicians.
• Provides basic patient education.
• Adherence to telehealth monitoring using Telehealth system.
• Lifestyle changes/health coaching eg, diet, nutrition, basic exercise.

Secondary Responsibilities and Duties (20%)

• Ensures all necessary equipment and supplies are available for patient care, and coordinates with vendors as needed.
• Participates actively in continuous quality improvement activities, risk management strategies and projects.
• Performs any others ad-hoc duties and responsibilities that may be assigned from time to time.

Job Specification / Requirements

• Diploma in health related courses preferred
• Fluent in English, ability to speak in local dialects will be an advantage.
• Good computer literacy and knowledge of PC software packages.
• Able to do shift work / flexible schedule, including evenings, weekends, and public holidays.
• Able to cope and work independently in a fast-paced working environment.
• Service oriented, pleasant and cheerful personality with strong interpersonal and communication skills.
• Good team player and demonstration of some leadership skills.
• Have initiative and commitment with good sense of integrity and teamwork.
• Knowledge of hospital operations/previous working experience (in healthcare setting) will be an added advantage.