Head of Reservations & Digital Transformation

Worldwide Hotels (WWH); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Worldwide Hotels (WWH) seeks a strategic Head of Reservations to lead corporate and cluster Reservations teams across all properties in Singapore. You will standardise practices, drive continuous improvement and implement AI-powered solutions to enhance productivity and decision-making.

You will oversee budgeting, staffing, and workflows while partnering with Revenue Management and Sales to maximise revenue and guest satisfaction across the group.

Qualifications

• Requires 7–10 years of hotel reservations experience at property and/or corporate level.
• 2–4 years of supervisory experience as a team lead.
• Strong knowledge of hotel distribution systems (PMS, GDS, CRS) and excellent communication under pressure.

Responsibilities

• Lead Corporate and franchised cluster Reservations teams across all properties, ensuring consistency and service excellence.
• Develop and implement SOPs, service standards and best practices across Reservations teams.
• Identify new Reservations sales opportunities and drive revenue improvements against competitors.
• Monitor forecast vs actuals and analyse rate variance to propose corrective actions.
• Oversee Reservations administration, policies and workflows for efficiency and compliance.
• Collaborate with Revenue Management, Sales, Marketing and Hotel Operations to optimise inventory and guest experience.

Skills

Leadership

Reservations

PMS/GDS

Communication

Analytics

AI tools

Education

Diploma or Degree in Hospitality Management

Tools

Hotel PMS

GDS

CRS

Job description

Worldwide Hotels (WWH) seeks a strategic Head of Reservations to lead corporate and cluster Reservations teams across all properties in Singapore. You will standardise practices, drive continuous improvement and implement AI-powered solutions to enhance productivity and decision-making.

You will oversee budgeting, staffing, and workflows while partnering with Revenue Management and Sales to maximise revenue and guest satisfaction across the group.