Head of Reservations & AI-Driven Ops

worldwide hotels management (v) pte. ltd.

Singapore

On-site

SGD 150,000 - 190,000

Full time

14 days+

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Job summary

Worldwide Hotels Management (V) Pte. Ltd.

seeks a Head of Reservations to lead the Reservations team across all properties, driving service excellence and revenue growth through strong leadership, process optimization and data-driven decision making. The role standardizes practices group-wide, develops team capabilities and champions AI-powered tools to elevate productivity, automate tasks and enhance guest experience.

Qualifications

7–10 years' experience in Hotel Reservations at the hotel property and/or corporate level is essential.
3–4 years' supervisory experience as an effective Team Lead is required.
Strong working knowledge of hotel distribution systems (Hotel PMS, GDS, CRS) and the ability to communicate clearly under challenging circumstances.
Experience with AI-powered workplace productivity tools to improve efficiency and reporting will be an added advantage.

Responsibilities

Leads and manages the Corporate and franchised cluster Reservations teams across all assigned hotel properties, ensuring consistency and achievement of business objectives.
Develops and implements standard operating procedures and service standards across Reservations teams for consistency and efficiency.
Oversees the annual departmental operating budget and resource planning for Corporate Reservations.
Drives continuous process improvement and adoption of AI-enabled technologies to enhance productivity and guest experience.