Revenue Manager

Worldwide Hotels; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Worldwide Hotels in Singapore is seeking a Revenue Management professional to optimize occupancy and rate strategy across all channels. You will analyze competitive data, monitor ADR and RevPAR, and implement pricing controls to maintain market competitiveness.

The ideal candidate has a Hospitality or Business degree and 4–5 years in hotel revenue management, with experience in Opera Cloud, RMS, Siteminder, Excel and BI tools.

Qualifications

• Degree in Hospitality, Business, or related field.
• 4–5 years of progressive experience in revenue management within the hotel industry.
• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools.
• Proficiency in Excel, PowerPoint, and data analysis tools.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Gather and analyze competitive intelligence to derive insights about the competitive environment and business trends to improve competitive decision making and further the marketing objectives.
• Liaise with VP Revenue Management to identify opportunities for efficient/accurate data collection in the distribution and revenue management area.
• Monitor new and existing program and product initiatives and evaluate results to understand effectiveness and improve revenue performance.
• Minimize rate parity issues across all channels and provide solutions to prevent wholesale/static rate from flowing into OTA and other business segment.
• Maintain and establish effective inventory controls & pricing strategies to maintain market competitiveness across the competitive set.
• Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)
• Ensure disciplined understanding of Opera Cloud PMS, Channel Manager Systems (i.e Siteminder) configuration in terms of Revenue and Channel Management for alignment
• Handle / Supervise Best Rate Guarantee Claims
• Supply critical analysis on the effect of short and long term decisions affecting Occupancy, ADR and RevPAR
• Knowledgeable of City Events, Conventions, Holiday Seasons in Singapore and key business source countries
• Maintain and analyze Revenue by Room Type and ensure appropriate room types sales through the various channels
• Involvement in Singapore marketing programmes and related products for online delivery
• Effective implementation and monitoring of online marketing programs
• Manage Online Travel Agency accounts ensuring their compliance with Worldwide Hotels strategies
• Ensure all OTA website displays correct information at all times (Inventory Mgt / Rate Delivery)
• Maintain and ensure accurate rates and inventory allotments with internal and external partners in a timely manner and ensure Rate Parity throughout all booking channels
• Endeavour to position the hotels properly on the first page of all OTA websites
• Build and maintain effective working relationships with OTA key clients
• To carry out any other duties and responsibilities as assigned by direct report
• Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)
• To identify areas to increase performance on Online Distribution channels (i.e.Rate Plans, Room Type Description, ADV Offers, POS, Geo Source)
• To analyze and determine whether Hotels is effectively marketing itself across electronic distribution channels
• To identify revenue generating and cost savings opportunities via operational efficiencies
• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications).
• Participate in company's sustainability effort for the environment and being an inclusive employer.
• Any other ad-hoc duties assigned by reporting manager

Skills

Revenue management

Data analysis

Channel management

Leadership

Excel

PowerPoint

BI tools

AI tools

Education

Bachelor's degree in Hospitality or Business

Tools

Opera Cloud

Siteminder

RMS

Excel

Power BI

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and close to 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets.

Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Revenue Management

• Gather and analyze competitive intelligence to derive insights about the competitive environment and business trends to improve competitive decision making and further the marketing objectives

• Liaise with VP Revenue Management to identify opportunities for efficient/accurate data collection in the distribution and revenue management area.

• Monitor new and existing program and product initiatives and evaluate results to understand effectiveness and improve revenue performance.

• Minimize rate parity issues across all channels and provide solutions to prevent wholesale/static rate from flowing into OTA and other business segment.

• Maintain and establish effective inventory controls & pricing strategies to maintain market competitiveness across the competitive set

• Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)

• Ensure disciplined understanding of Opera Cloud PMS, Channel Manager Systems (i.e Siteminder) configuration in terms of Revenue and Channel Management for alignment

• Handle / Supervise Best Rate Guarantee Claims

• Supply critical analysis on the effect of short and long term decisions affecting Occupancy, ADR and RevPAR

• Knowledgeable of City Events, Conventions, Holiday Seasons in Singapore and key business source countries

• Maintain and analyze Revenue by Room Type and ensure appropriate room types sales through the various channels

Brand Website

• Involvement in Singapore marketing programmes and related products for online delivery

• Effective implementation and monitoring of online marketing programs

Developing OTA Partnerships

• Manage Online Travel Agency accounts ensuring their compliance with Worldwide Hotels strategies

• Ensure all OTA website displays correct information at all times (Inventory Mgt / Rate Delivery)

• Maintain and ensure accurate rates and inventory allotments with internal and external partners in a timely manner and ensure Rate Parity throughout all booking channels

• Endeavour to position the hotels properly on the first page of all OTA websites

• Build and maintain effective working relationships with OTA key clients

• To carry out any other duties and responsibilities as assigned by direct report

Analytics & Projects

• Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)

• To identify areas to increase performance on Online Distribution channels (i.e.Rate Plans, Room Type Description, ADV Offers, POS, Geo Source)

• To analyze and determine whether Hotels is effectively marketing itself across electronic distribution channels

• To identify revenue generating and cost savings opportunities via operational efficiencies

Others

• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications).

• Participate in company's sustainability effort for the environment and being an inclusive employer.

• Any other ad-hoc duties assigned by reporting manager

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.

• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.

• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.

• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.

• Strong team playing skills and act with utmost integrity.

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage.