Head of Operations

Private Advertiser; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading insurance company based in Singapore is seeking a Head of Operations to oversee the end-to-end operations of its insurance business. The role requires a strategic leader with at least 10 years of insurance industry experience, including 5 years in a senior management position. Responsibilities include driving operational excellence, process optimization, and ensuring compliance with Singapore's regulatory requirements. The ideal candidate has a strong understanding of insurance operations and demonstrated success in operational transformation.

Qualifications

• Minimum 10 years of experience in the insurance industry, including 5 years in a senior leadership role.
• Deep understanding of insurance operations including payments, underwriting support, and claims.
• Strong understanding of Singapore insurance regulatory requirements (MAS).
• Proven track record in operational transformation and technology adoption.

Responsibilities

• Lead and mentor a high-performance customer-centric team.
• Plan and align operational strategy with business objectives.
• Champion process improvements for operational scalability.
• Ensure compliance with regulatory requirements and internal policies.
• Drive technology adoption for increasing automation.

Skills

Customer-centric leadership

Operational strategy alignment

Process re-engineering

Data analysis and dashboards

Stakeholder management

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Finance, Insurance, or related field

Job description

The Head of Operations is responsible for leading the end-to-end operations of the insurance business. This role drives operational excellence, process optimization, and technology adoption to enhance efficiency, scalability, compliance, and customer experience. You will act as a strategic leader, ensuring operations effectively support business growth and aligns with MAS regulatory requirements.

Key Responsibilities

• Lead, mentor, and foster a customer-centric team with high performance standards.

• Collaborate with senior management and across all other departments to align operational strategy with business objectives.

• Contribute to corporate strategy by providing operational insights (through data and dashboards), cost optimization initiatives, and execution plans.

• Continuously champion process re-engineering to ensure operational scalability.

• Review, streamline, and standardize operational processes to resolve bottlenecks, improve accuracy and turnaround time.

• Partner with Tech to drive the use of technology and digital tools for increasing automation and reducing manual processes.

• Ensure all operational activities comply with regulatory requirements, internal policies, and industry best practices.

• Maintain strong controls to safeguard data integrity and customer information.

Requirements

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.

• Minimum 10 years of experience in the insurance industry, including at least 5 years in a senior leadership or management role.

• Deep understanding of insurance operations (e.g. payments, underwriting support, policy administration, claims, servicing).

• Strong understanding of Singapore insurance regulatory requirements (MAS).

• Proven track record in operational transformation and technology adoption.

• Experience implementing or enhancing insurance core systems and digital workflows.

• Excellent analytical, problem-solving, and decision-making abilities.

• Strong people leadership and change management skills.

• Strong stakeholder management and communication skills.

• Professional insurance or process improvement certifications are an advantage.