Head of Operations

One RQ Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Nanson, a private members club at InterContinental Robertson Quay, Singapore, is seeking a Head of Operations to lead day-to-day club operations, events, facilities, AV, and vendor management. You will ensure high standards of service, safety, and operational efficiency across all areas for members, guests, and staff.

You will oversee private events, live entertainment support, and cross-department coordination while building a proactive, solutions-driven team culture focused on exceptional

Qualifications

• Minimum 5 years of experience in F&B, hospitality, club operations, or related environment.
• Strong organisational and project management skills under pressure.
• Strong communication and interpersonal skills with stakeholders at all levels.
• Proven experience in contract negotiation and vendor management.
• Basic AV knowledge to support events and operations.

Responsibilities

• Oversee day-to-day club operations to deliver high-quality member and guest experiences.
• Maintain operational, service, and presentation standards across the club.
• Proactively identify and resolve operational issues to improve the member experience.
• Lead events and private functions, including logistics, setup, and on-the-day operations.
• Coordinate with departments to ensure smooth planning, communication, and execution.
• Oversee facilities, AV requirements and operational readiness for the club.
• Manage vendor and contractor relationships, including sourcing and cost control.
• Guide and develop the operations team with a focus on excellence and service.

Skills

Operations management

Communication

Vendor management

Contract negotiation

AV knowledge

Tools

AV equipment basics

Job description

Company Overview

The Nanson is a private member's club at InterContinental Robertson Quay, Singapore, offering exceptional hospitality, world-class cultural programming, versatile spaces, curated content, and refined dining to create a connected, collaborative community for bold, creative minds.

The Role

The Head of Operations will be responsible for the overall day-to-day operational performance of the club, ensuring a seamless, high-quality experience for members, guests, and staff across all areas of the business. The role will oversee club operations, facilities, events, operational systems, AV, projects, and external service providers, while ensuring consistently high standards of service, presentation, safety, and operational efficiency.

Key Responsibilities:

Club Operations & Member Experience

• Oversee day-to-day club operations, ensuring a seamless, high-quality experience for members and guests across all areas.

• Maintain strong operational, service, and presentation standards across the club.

• Maintain a strong floor presence, proactively identifying and resolving operational issues and opportunities to improve the member experience.

• Work closely with department heads and staff to align operational priorities and ensure effective execution.

Events & Entertainment

• Lead the planning and execution of private functions, member events, themed parties, and club-wide activations, including logistics, setup, décor, entertainment, AV, guest flow, and on-the-day operations.

• Support live entertainment and after-hours activations, including DJs, bands, and performers, ensuring appropriate technical and operational support.

• Coordinate closely with F&B, Membership, Programming, Events, and other departments to ensure smooth planning, communication, and execution.

Facilities, AV & Projects

• Oversee club facilities, operational systems, AV requirements, and overall operational readiness.

• Lead new operational projects and spaces, including sourcing materials, coordinating contractors, and managing execution from planning through completion.

• Oversee podcast room operations and coordinate closely with the operating partner.

• Ensure appropriate AV support is available for events and club activities.

Vendor & Commercial Management

• Lead vendor and contractor relationships, including sourcing competitive costings, negotiating contracts and renewals, reviewing service agreements, and securing favourable commercial terms.

• Evaluate vendors based on cost, quality, service levels, and suitability, identifying opportunities for cost savings and operational efficiencies.

• Monitor vendor performance and ensure services are delivered to agreed standards, scope, timelines, and commercial terms.

Team Leadership

• Lead and support the operations team, setting clear priorities, fostering accountability, and ensuring effective resource planning and execution.

• Build a proactive, solutions-oriented team culture focused on operational excellence and member service.

• Work collaboratively with management and department heads to resolve operational challenges and drive continuous improvement.

Requirements

• Minimum 5 years of experience in F&B, hospitality, club operations, or a related environment, with experience managing complex day-to-day operations.

• Strong organisational and project management skills, with the ability to manage multiple priorities and deliver under pressure.

• Strong communication and interpersonal skills, with the confidence to engage effectively with members, staff, management, contractors, and external vendors.

• Proven experience in contract negotiation, vendor management, procurement, and sourcing, with a focus on securing competitive pricing and favourable commercial terms.

• Basic AV knowledge and hands-on technical ability, with the confidence to support and troubleshoot basic event AV requirements.