Operations Executive (Food & Beverage)

PARADOX CLARKE QUAY PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Paradox Singapore is seeking an Operations Executive to coordinate and supervise daily hotel operations across F&B, Front Office and Security, supporting the Senior Operations Manager. The role blends hands-on involvement with supervisory leadership to uphold guest service standards.

You will monitor service delivery, ensure hygiene and safety, manage check-ins, event setups, and incident responses while contributing to training and continuous improvement.

Qualifications

• Experience coordinating hotel operations and supervising multiple departments.
• Strong communication and leadership skills in a hospitality setting.
• Detail-oriented with a focus on guest satisfaction and safety.

Responsibilities

• Coordinate daily operations across F&B, Front Office and Security to ensure seamless guest experiences.
• Oversee service delivery, housekeeping/hygiene standards, and event setups.
• Collaborate with Culinary and F&B teams to maintain timely communication and readiness.
• Manage check-in/check-out, VIP arrivals, and guest requests with hospitality excellence.
• Supervise security shift activities, safety drills, and incident response procedures.
• Prepare operational reports and ensure SOPs, brand guidelines and health & safety compliance.
• Assist with training and onboarding of new staff and conduct OJT where needed.
• Support management with priority tasks and continuous workflow improvements.

Job description

About us

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

About the role

Operations Executive plays a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Food & Beverage, Front Office and Security. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.

Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.

Responsibilities

• Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.

• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions

• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.

• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.

• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.

• Address and resolve guest complaints or special request promptly, escalating when necessary.

• Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.

• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.

• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.

• Prepare and maintain accurate operational reports and logs for management review.

• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.

• Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction

• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.

• Perform other duties as assigned by management.