Head of Omnichannel & Growth Strategy

Chanel, Inc.; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

CHANEL in Singapore seeks a forward-thinking Head of Omnichannel to orchestrate the SEAA distribution network across local markets and travel retail. You will define channel roles, balance offline and online experiences, and drive growth through data-driven strategies that align with Global FBP ambitions.

You will lead a regional team, partner with markets and enablement functions, and champion a disciplined, outcome-driven approach to performance and CX excellence.

Qualifications

• 10+ years of senior experience across omnichannel, distribution strategy, business development, retail, e-commerce or related commercial leadership roles.
• Deep understanding of luxury beauty retail, distribution models and evolving client dynamics.
• Proven ability to shape regional strategy, build business cases and translate ambition into roadmaps.

Responsibilities

• Shape SEAA omnichannel and distribution strategy with a regional road map.
• Define each channel's role to strengthen brand equity and growth.
• Assess models, identify gaps and build business cases for new channels and services.
• Lead region with governance, clear accountability and continuous improvement.
• Connect client journeys across boutiques, digital, and travel retail platforms.

Skills

Omnichannel leadership

Distribution strategy

Retail & e-commerce

Stakeholder management

Strategic planning

Job description

CHANEL in Singapore seeks a forward-thinking Head of Omnichannel to orchestrate the SEAA distribution network across local markets and travel retail. You will define channel roles, balance offline and online experiences, and drive growth through data-driven strategies that align with Global FBP ambitions.

You will lead a regional team, partner with markets and enablement functions, and champion a disciplined, outcome-driven approach to performance and CX excellence.