CRM & Omnichannel Leader for Luxury Client Experience

Piaget; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Piaget in Singapore seeks a Client & Ebusiness Manager to shape and implement the regional CRM and omnichannel strategy, ensuring the highest levels of client satisfaction and retention across stores, online and events.

Reporting to the Marketing, Client & Communications Director, you will collaborate with Retail, Marketing, CS and HQ to deliver seamless client experiences, data-driven campaigns, and regional partnerships.

Qualifications

• University graduate.
• 6+ years of experience in CRM.
• Ability to extract & enhance client knowledge through analytics, segmentation and database insights.
• Excellent communication, presentation and cross-functional leadership abilities.
• Solution oriented mindset to support business needs.
• Highly organised, detail oriented and able to manage multiple priorities.

Responsibilities

• Shape and execute the overarching CRM strategy aligned with HQ strategy.
• Translate data into targeted CRM campaigns and measurable initiatives.
• Lead rollout of advanced clienteling practices across the retail network.
• Define localized clienteling action plans to improve recruitment, retention and CLV.
• Own client segmentation and database sizing for activations and plan itineraries for events.
• Lead regional rollouts of new digital features and analytics roadmap.
• Ensure alignment with HQ, commercial and marketing teams.

Skills

University graduate

CRM experience

Analytics & segmentation

Communication & leadership

Solution oriented

Organised & detail oriented

Education

University graduate

Job description

Piaget in Singapore seeks a Client & Ebusiness Manager to shape and implement the regional CRM and omnichannel strategy, ensuring the highest levels of client satisfaction and retention across stores, online and events.

Reporting to the Marketing, Client & Communications Director, you will collaborate with Retail, Marketing, CS and HQ to deliver seamless client experiences, data-driven campaigns, and regional partnerships.