Guest Services Intern: Front Desk & Guest Experience

Ascott International Management Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Ascott International Management Pte Ltd is looking for a dedicated Front Office Manager in Singapore. This role involves managing front office operations, ensuring organizational standards are upheld, and driving service and operational excellence.

Key responsibilities include supervising guest services, monitoring guest satisfaction, and managing human resources and operational risks. The ideal candidate should have proven experience in front office management and team leadership.

Qualifications

• Proven experience in managing front office operations.
• Strong ability to lead a team and manage guest services.
• Capacity to handle operational risks and compliance.

Responsibilities

• Supervise team delivery of guest services.
• Monitor guest satisfaction and implement improvements.
• Manage human resources and training plans.

Skills

Guest service management

Team leadership

Operational efficiency

Problem-solving

Communication skills

Job description

Ascott International Management Pte Ltd is looking for a dedicated Front Office Manager in Singapore. This role involves managing front office operations, ensuring organizational standards are upheld, and driving service and operational excellence.

Key responsibilities include supervising guest services, monitoring guest satisfaction, and managing human resources and operational risks. The ideal candidate should have proven experience in front office management and team leadership.