Head of Corporate Client Services & Operations

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

United Overseas Bank Ltd is seeking a Senior CCS leader to oversee corporate customer services across calls, emails and digital channels, manage day-to-day CCS operations, and lead managers and frontline teams in a fast-paced environment.

You will analyze operational data, optimize workflows, drive transformation, ensure governance and compliance, and develop leadership capabilities while partnering with stakeholders to improve customer journeys.

Qualifications

• Bachelor degree required.
• Minimum 5 years relevant experience.
• Leadership experience managing teams and managers.
• Strong analytical and stakeholder management skills.
• Proficiency in data analytics.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Manage day-to-day CCS operations.
• Lead managers and frontline teams.
• Drive service recovery and complex case resolution.
• Analyze operational data and customer trends.
• Optimize workflows and resource utilization.
• Lead transformation and digital initiatives.
• Collaborate with stakeholders to improve customer journeys.
• Ensure governance, risk management and compliance.
• Develop leadership capabilities and succession plans.

Skills

Leadership

Data analytics

Stakeholder management

Analytical thinking

Education

Bachelor Degree

Job description

United Overseas Bank Ltd is seeking a Senior CCS leader to oversee corporate customer services across calls, emails and digital channels, manage day-to-day CCS operations, and lead managers and frontline teams in a fast-paced environment.

You will analyze operational data, optimize workflows, drive transformation, ensure governance and compliance, and develop leadership capabilities while partnering with stakeholders to improve customer journeys.