Senior Officer, Corporate Client Services - Client Success

United Overseas Bank Limited; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

United Overseas Bank Limited in Singapore invites applications for the Senior Officer, Corporate Client Services within Group Tech & Operations. You will provide high-quality service to corporate clients through calls, emails, and digital channels, ensuring timely and accurate responses.

We seek a diploma or degree holder with strong customer focus, communication and problem-solving skills, and proficiency in Microsoft Office to support banking operations and drive service excellence.

Qualifications

• Diploma or Degree holders are welcome.
• Customer-centric mindset and strong communication skills are essential.
• Good analytical and problem-solving abilities are required.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within service turnaround times.
• Process customer requests and transactions in accordance with bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently with complete documentation and follow-up.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively and meet productivity and quality targets.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Education

Diploma or Degree in any discipline

Tools

Microsoft Office

Job description

United Overseas Bank Limited in Singapore invites applications for the Senior Officer, Corporate Client Services within Group Tech & Operations. You will provide high-quality service to corporate clients through calls, emails, and digital channels, ensuring timely and accurate responses.

We seek a diploma or degree holder with strong customer focus, communication and problem-solving skills, and proficiency in Microsoft Office to support banking operations and drive service excellence.