Assistant VP, Corporate Client Services & Ops Leader

UOB; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

UOB in Singapore invites an experienced Assistant Vice President to lead Corporate Client Services within Group Technology & Ops. You will oversee CCS operations, drive service quality across channels, and manage day-to-day activities.

The role emphasizes analytics, transformation initiatives, governance and people leadership, with delivery of strategic projects and strong stakeholder collaboration. Candidates should possess a Bachelor degree and 5+ years of leadership experience in financial

Qualifications

• Bachelor degree required.
• 5+ years of leadership experience in teams and management.
• Strong analytical and stakeholder management skills.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Manage day-to-day CCS operations.
• Lead managers and frontline teams.
• Drive service recovery and complex case resolution.
• Analyze operational data and customer trends.
• Optimize workflows and resource utilization.
• Lead transformation and digital initiatives.
• Collaborate with stakeholders to improve customer journeys.
• Ensure governance, risk management and compliance.
• Develop leadership capabilities and succession plans.

Skills

Leadership

Data Analytics

Stakeholder Management

Education

Bachelor Degree

Job description

UOB in Singapore invites an experienced Assistant Vice President to lead Corporate Client Services within Group Technology & Ops. You will oversee CCS operations, drive service quality across channels, and manage day-to-day activities.

The role emphasizes analytics, transformation initiatives, governance and people leadership, with delivery of strategic projects and strong stakeholder collaboration. Candidates should possess a Bachelor degree and 5+ years of leadership experience in financial