Senior Corporate Client Services Specialist

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks a customer service professional to handle corporate inquiries across calls, emails, and digital channels. You will process requests, ensure accuracy, and follow bank policies.

The role emphasizes confidentiality, compliance, and delivering timely resolutions while staying informed about products and services to educate customers and promote self-service options.

Qualifications

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within committed service turnaround times.
• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
• Maintain confidentiality of customer information and adhere to all compliance and control requirements.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively.
• Meet productivity, quality, and service level targets.
• Participate in training and maintain current knowledge.
• Stay informed of industry developments and competitor offerings.

Skills

Customer-centric mindset

Excellent communication skills

Analytical problem-solving

Education

Diploma or Degree in any discipline

Tools

Microsoft Office

Job description

1011 United Overseas Bank Ltd in Singapore seeks a customer service professional to handle corporate inquiries across calls, emails, and digital channels. You will process requests, ensure accuracy, and follow bank policies.

The role emphasizes confidentiality, compliance, and delivering timely resolutions while staying informed about products and services to educate customers and promote self-service options.