Assistant VP, Corporate Client Services, Group Technology & Ops

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

United Overseas Bank Ltd is seeking a Senior CCS leader to oversee corporate customer services across calls, emails and digital channels, manage day-to-day CCS operations, and lead managers and frontline teams in a fast-paced environment.

You will analyze operational data, optimize workflows, drive transformation, ensure governance and compliance, and develop leadership capabilities while partnering with stakeholders to improve customer journeys.

Qualifications

• Bachelor degree required.
• Minimum 5 years relevant experience.
• Leadership experience managing teams and managers.
• Strong analytical and stakeholder management skills.
• Proficiency in data analytics.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Manage day-to-day CCS operations.
• Lead managers and frontline teams.
• Drive service recovery and complex case resolution.
• Analyze operational data and customer trends.
• Optimize workflows and resource utilization.
• Lead transformation and digital initiatives.
• Collaborate with stakeholders to improve customer journeys.
• Ensure governance, risk management and compliance.
• Develop leadership capabilities and succession plans.

Skills

Leadership

Data analytics

Stakeholder management

Analytical thinking

Education

Bachelor Degree

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Manage day-to-day CCS operations.
• Lead managers and frontline teams.
• Drive service recovery and complex case resolution.
• Analyze operational data and customer trends.
• Optimize workflows and resource utilization.
• Lead transformation and digital initiatives.
• Collaborate with stakeholders to improve customer journeys.
• Ensure governance, risk management and compliance.
• Develop leadership capabilities and succession plans.

Job Requirements

• Bachelor Degree.
• Minimum 5 years relevant experience.
• Leadership experience managing teams and managers.
• Strong analytical and stakeholder management skills.
• Proficiency in Data Analytics required.

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.