Head of Client Experience & Enablement

uobgroup; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a senior leader to unify the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions. You will oversee onboarding, implementation, servicing, governance and regulatory compliance while driving service excellence and business growth.

You will partner with Sales, Product, Technology, Risk and external partners to deliver outstanding client outcomes, resilient operations and continuous process

Qualifications

• Onboarding experience
• Regulatory compliance awareness
• Stakeholder management

Responsibilities

• Lead client servicing and enablement across Commercial Cards, Merchant Acquiring and Payment Solutions.
• Ensure seamless client onboarding, implementation and servicing.
• Drive governance, process transformation and regulatory compliance while enabling business growth.

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a senior leader to unify the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions. You will oversee onboarding, implementation, servicing, governance and regulatory compliance while driving service excellence and business growth.

You will partner with Sales, Product, Technology, Risk and external partners to deliver outstanding client outcomes, resilient operations and continuous process