Head of Client Enablement & Service Excellence

UOB; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

United Overseas Bank Limited in Singapore seeks a Head of Client Servicing & Enablement to lead the function across Commercial Cards, Merchant Acquiring and Payment Solutions onsite in the Central Region. You will drive onboarding, servicing, governance and business support, while delivering service excellence, client experience and regulatory compliance.

This role partners with Sales, Product, Technology, Risk and Compliance to enable growth and resilient operations, ensuring sustainable client

Responsibilities

• Lead Client Servicing & Enablement across Commercial Cards, Merchant Acquiring and Payment Solutions.
• Drive service excellence, client experience, process transformation and regulatory compliance.
• Partner with Sales, Product, Technology, Risk, Compliance, Card Schemes and external partners to deliver outcomes.

Job description

United Overseas Bank Limited in Singapore seeks a Head of Client Servicing & Enablement to lead the function across Commercial Cards, Merchant Acquiring and Payment Solutions onsite in the Central Region. You will drive onboarding, servicing, governance and business support, while delivering service excellence, client experience and regulatory compliance.

This role partners with Sales, Product, Technology, Risk and Compliance to enable growth and resilient operations, ensuring sustainable client