Senior Banking Service & Sales Specialist

United Overseas Bank Limited; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks a Business Engagement Service Manager to enhance banking relationships by handling service requests from touchpoints, ensuring timely responses within SLA, and supporting cross-sell and upsell through service excellence.

You will assist and facilitate online performance applications and restructurings, work in a fast-paced team with strong communication, meticulous ownership, and a customer-centric mindset, while delivering reliable administration

Qualifications

• Work well in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills
• Meticulous, hardworking and taking ownership to job task assigned.
• Proficiency in Microsoft Office.

Responsibilities

• To handle Service Requests routed via touchpoints, i.e. Call Centre, Branches, Sales etc.
• Able to handle time-sensitive customer requests within SLA
• To handle administrative work or support existing team in timely manner
• Able to call and follow up on KYC related enquiries or clarifications
• To be equipped to managed product related enquires
• To assist and facilitate Online Performance or Banker's guarantee application
• To be equipped and able to restructure application request

Job description

1011 United Overseas Bank Ltd in Singapore seeks a Business Engagement Service Manager to enhance banking relationships by handling service requests from touchpoints, ensuring timely responses within SLA, and supporting cross-sell and upsell through service excellence.

You will assist and facilitate online performance applications and restructurings, work in a fast-paced team with strong communication, meticulous ownership, and a customer-centric mindset, while delivering reliable administration