Head of Client Servicing & Enablement

UOB; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

United Overseas Bank Limited in Singapore seeks a Head of Client Servicing & Enablement to lead the function across Commercial Cards, Merchant Acquiring and Payment Solutions onsite in the Central Region. You will drive onboarding, servicing, governance and business support, while delivering service excellence, client experience and regulatory compliance.

This role partners with Sales, Product, Technology, Risk and Compliance to enable growth and resilient operations, ensuring sustainable client

Responsibilities

• Lead Client Servicing & Enablement across Commercial Cards, Merchant Acquiring and Payment Solutions.
• Drive service excellence, client experience, process transformation and regulatory compliance.
• Partner with Sales, Product, Technology, Risk, Compliance, Card Schemes and external partners to deliver outcomes.

Job description

## Head of Client Servicing & EnablementApply: Onsite: Central Region (City Area): Full time: Posted Today: JR97090Company: 1011 United Overseas Bank Ltd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. **Job Description**Lead the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions, ensuring seamless client onboarding, implementation, servicing, governance and business support. Drive service excellence, client experience, process transformation and regulatory compliance while enabling business growth, operational resilience and strategic initiatives. The role serves as a key partner to Sales, Product, Technology, Risk, Compliance, Card Schemes and external partners in delivering exceptional client outcomes and sustainable business growth.## **Additional Requirements**Be a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.