Guest Experience Coordinator

NUVE HOLDINGS PTE. LTD.; Singapore; Sur place; SGD 30 000 - 52 000; Plein temps

Résumé du poste

NUVE HOLDINGS PTE. LTD.

is seeking a hospitality professional to join our hotel operations and ensure guest satisfaction through attentive service, prompt responses, and friendly interactions at the front desk. The role involves handling check-ins/outs, managing reservations, addressing guest inquiries and complaints, and collaborating with Housekeeping and Maintenance to maintain high standards of service and efficiency.

Qualifications

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 - 3 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience

Responsabilités

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Formation

Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent

Description du poste

NUVE HOLDINGS PTE. LTD.

is seeking a hospitality professional to join our hotel operations and ensure guest satisfaction through attentive service, prompt responses, and friendly interactions at the front desk. The role involves handling check-ins/outs, managing reservations, addressing guest inquiries and complaints, and collaborating with Housekeeping and Maintenance to maintain high standards of service and efficiency.