Senior Guest Relations & Front Desk Lead

Nurture Living; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Attractive salary scheme

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various types of leave benefits

Career progression and development

Job summary

Nurture Living in Singapore is seeking a Senior Guests Relationship Officer to support the Customer Service Manager in overseeing frontline reception duties and ensuring smooth daily operations across company outlets and office.

You will monitor bookings, maintain CRM data, handle enquiries and feedback, train new receptionists, and coordinate with the team to lift service standards. The role requires proactive, customer-oriented professionals with strong communication skills.

Qualifications

• Prior experience in customer service, reception, retail or administrative work.
• Experience in staff coordination or supervision.
• Able to work on weekdays, weekends and public holidays according to the assigned schedule.
• Responsible, organised, proactive and customer-oriented.
• Good communication, interpersonal and problem-solving skills.
• Basic computer skills and familiarity with CRM systems.
• Able to work independently and support the Customer Service Manager effectively.

Responsibilities

• Assist the Customer Service Manager in monitoring and coordinating the daily duties of receptionists to ensure smooth operations.
• 协助客户服务经理监督及协调前台人员的日常工作，确保运作顺畅。
• Ensure receptionists comply with company procedures, service standards and work instructions.
• 确保前台人员遵守公司流程、服务标准及工作指示。
• Monitor customer appointment bookings, confirmations and scheduling to ensure accuracy.
• 监督客户预约、确认及时间安排，确保资料准确。
• Monitor customer service quality and ensure receptionists provide professional and courteous service.
• 监督客户服务质量，确保前台人员提供专业、有礼的服务。
• Assist in handling customer enquiries, feedback and complaints when necessary.
• 必要时协助处理客户咨询、反馈及投诉。
• Ensure customer information, CRM data entry and administrative records are properly maintained.
• 确保客户资料、CRM系统数据及行政记录得到妥善管理。
• Monitor telephone handling, appointment management and other receptionist duties.
• 监督电话接听、预约管理及其他前台工作。
• Assist in training and guiding new receptionists on their job duties and customer service standards.
• 协助培训及指导新入职的前台人员，确保他们了解工作职责及客户服务标准。
• Report operational issues, customer feedback and staff performance concerns to the Customer Service Manager.
• 向客户服务经理汇报营运问题、客户反馈及员工表现方面的问题。
• Coordinate with the Customer Service Manager and relevant team members to improve service efficiency and daily operations.
• 与客户服务经理及相关团队成员协调，以提升服务效率及日常运作。
• Perform any other ad-hoc duties assigned by Management.
• 完成管理层安排的其他临时工作。

Skills

Customer service experience

Staff coordination

Communication skills

Problem-solving

CRM familiarity

Independent work

Tools

CRM systems

Job description

Nurture Living in Singapore is seeking a Senior Guests Relationship Officer to support the Customer Service Manager in overseeing frontline reception duties and ensuring smooth daily operations across company outlets and office.

You will monitor bookings, maintain CRM data, handle enquiries and feedback, train new receptionists, and coordinate with the team to lift service standards. The role requires proactive, customer-oriented professionals with strong communication skills.