Guest Relations Executive

NUVE MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

NUVE MANAGEMENT PTE. LTD. is seeking a Guest Relations Officer to greet guests, manage check-ins/outs, handle enquiries with professionalism and deliver memorable hospitality.

You will coordinate with housekeeping, respond to emails, and resolve issues quickly while maintaining a customer-first mindset.

Qualifications

• Higher Secondary or equivalent with hospitality focus.
• Minimum 1 year in hospitality or customer service.
• Entry-level candidates in Hotel Management/Tourism welcome.
• Strong communication and interpersonal abilities.
• Ability to stay composed and resolve issues professionally.
• Team player with positive attitude and eagerness to learn.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Process reservations accurately and update system.
• Address guest inquiries, feedback and complaints with empathy.
• Attend to guest needs to ensure satisfaction.
• Respond to email enquiries promptly.
• Collaborate with Housekeeping and Maintenance for smooth operations.
• Perform additional duties as assigned by the Hotel Manager.

Skills

Interpersonal skills

Communication

Problem solving

Teamwork

Composure under pressure

Education

Higher Secondary/Pre-U/A Level/College in Hospitality, Tourism, Hotel Management, or equivalent

Job description

Guest Relations Officer

Job Description & Requirements

Job Summary

As a Guest Relations Officer, you will be the face of the hotel, ensuring every guest enjoys a seamless and memorable stay. You will handle enquiries, resolve issues with professionalism, and deliver exceptional customer service that reflects the hotel’s standards of hospitality.

Duties and Responsibilities

• Manage guest check-ins and check-outs efficiently and courteously.
• Accurately process reservations and maintain timely updates in the system.
• Address guest enquiries, feedback, and complaints with empathy and effective solutions.
• Proactively attend to guest needs, ensuring satisfaction throughout their stay.
• Respond promptly to email enquiries and follow up where necessary.
• Collaborate with Housekeeping and Maintenance teams to ensure smooth operations.
• Perform additional duties as assigned by the Hotel Manager.

Job Requirements :

• Minimum qualification: Higher Secondary/Pre-U/A Level/College in Hospitality, Tourism, Hotel Management, or equivalent.
• At least 1 year of relevant work experience in hospitality or customer service.
• Entry-level candidates specializing in Hotel Management/Tourism Services are welcome to apply.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to remain composed under pressure and resolve issues effectively.
• Team player with a positive attitude and willingness to learn.