Front Office Executive

GRAND MERCURE ROXY HOTEL; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

GRAND MERCURE ROXY HOTEL in Singapore seeks a Front Office Executive responsible for ensuring excellent customer service. The role involves supervising the Reception team and delivering memorable hotel experiences for guests.

Responsibilities include efficient check-in/check-out, coordinating room status with the Housekeeping Department, and providing service recovery for guest feedback. Ideal candidates will have 2-3 years of experience, good knowledge in Opera, and excellent communication skills.

Qualifications

• At least 2 to 3 years of experience in a similar capacity.
• Knowledge in Opera is preferred.
• Excellent interpersonal, communication and multi-tasking skills.

Responsibilities

• Provide friendly, efficient check-in and check-out.
• Coordinate room status with Housekeeping.
• Handle guests’ feedback and provide service recovery.

Skills

Customer oriented

Interpersonal skills

Communication skills

Multi-tasking skills

Tools

Opera

Job description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guests. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences.

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.