Guest Services Supervisor - Create a Home Away from Home

Ascott International Management Pte Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Ascott International Management Pte Ltd in Singapore seeks a Guest Service Supervisor to oversee daily guest service operations at our serviced residence, creating a home-away-from-home atmosphere and ensuring residents' satisfaction.

You will review standards, coordinate with departments, assist with check-ins/check-outs, manage resident accounts in the system, and support the onboarding of new staff. A supervisory mindset and shift flexibility are essential.

Qualifications

• At least 3 years of relevant work experience, preferably in hospitality and in a supervisory role.
• Service-oriented mindset with a focus on guest satisfaction.
• Willingness to perform shifts and manage a small team.

Responsibilities

• Review standards according to operating procedures and assist in preparing operational reports to Management.
• Promote teamwork and quality service within the team and coordinate with other departments.
• Manage smooth department operations, delegate work, and schedule employees for full ground coverage.
• Assist residents with check-in and check-out procedures.
• Ensure residents are attended to at the Front Desk and issue apartment access key cards.
• Attend to and anticipate residents' queries and needs; provide recommendations on local amenities and reservations.
• Manage residents' accounts, information, and apartment availability in the system; perform simple bookkeeping.
• Assist with onboarding process for new employees; handle walk-ins, emails, and calls; log feedback and complaints.

Skills

Service-oriented

Supervisory skills

Coaching and guiding

Shift flexibility

Education

Degree/Diploma/Higher NITEC in Hospitality or Hotel Management or equivalent

Job description

Ascott International Management Pte Ltd in Singapore seeks a Guest Service Supervisor to oversee daily guest service operations at our serviced residence, creating a home-away-from-home atmosphere and ensuring residents' satisfaction.

You will review standards, coordinate with departments, assist with check-ins/check-outs, manage resident accounts in the system, and support the onboarding of new staff. A supervisory mindset and shift flexibility are essential.