Guest Services Front Desk Specialist

Hilton; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Executive at Hilton Singapore Orchard. This role involves greeting and registering guests, promoting Hilton Honours, and ensuring accurate guest accounts. Ideal candidates will have strong interpersonal skills, the ability to handle stressful situations, and 1-2 years of experience. Join a team dedicated to delivering exceptional guest experiences in a vibrant environment.

Qualifications

• 1 or 2 years of related working experience preferred.
• Ability to perform moderately complex mathematical calculations without error.
• Good interpersonal skills to provide overall guest satisfaction.

Responsibilities

• Greet and register guests, providing prompt and courteous service.
• Check guests in and out, addressing any challenges during their stay.
• Promote Hilton Honours and ensure existing members receive their benefits.
• Maintain guest accounts accurately and assist with payments or charges.
• Respond to guest requests and handle complaints promptly.

Skills

Interpersonal skills

Mathematical calculations

Conflict resolution

Customer service

Job description

A leading global hospitality company is seeking a Front Office Executive at Hilton Singapore Orchard. This role involves greeting and registering guests, promoting Hilton Honours, and ensuring accurate guest accounts. Ideal candidates will have strong interpersonal skills, the ability to handle stressful situations, and 1-2 years of experience. Join a team dedicated to delivering exceptional guest experiences in a vibrant environment.