Guest Service Specialist — Front Desk & Concierge

Ascott International Management Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Flexible benefits with medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Strong support for staff volunteerism

Wellness programmes

Job summary

A leading serviced residence provider in Singapore is seeking a guest service team member to support daily operations. The ideal candidate will assist residents with their check-in and check-out, manage requests, and provide information about local amenities. This position offers comprehensive medical coverage, training opportunities, and a supportive work environment. Commitment to equal opportunities is emphasized.

Qualifications

• Ability to provide excellent customer service.
• Strong communication skills for addressing resident needs.
• Experience in handling queries and feedback.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Attend to all residents at the Front Desk.
• Manage residents’ accounts and information.

Skills

Customer service

Communication

Problem solving

Job description

A leading serviced residence provider in Singapore is seeking a guest service team member to support daily operations. The ideal candidate will assist residents with their check-in and check-out, manage requests, and provide information about local amenities. This position offers comprehensive medical coverage, training opportunities, and a supportive work environment. Commitment to equal opportunities is emphasized.