Guest Service Specialist — Front Desk & Concierge

Ascott International Management Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading serviced residence provider in Singapore is seeking a guest service team member to support daily operations. The ideal candidate will assist residents with their check-in and check-out, manage requests, and provide information about local amenities. This position offers comprehensive medical coverage, training opportunities, and a supportive work environment. Commitment to equal opportunities is emphasized.

Benefits

Flexible benefits with medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Strong support for staff volunteerism

Wellness programmes

Qualifications

• Ability to provide excellent customer service.
• Strong communication skills for addressing resident needs.
• Experience in handling queries and feedback.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Attend to all residents at the Front Desk.
• Manage residents’ accounts and information.

Skills

Customer service

Communication

Problem solving

Job description

A leading serviced residence provider in Singapore is seeking a guest service team member to support daily operations. The ideal candidate will assist residents with their check-in and check-out, manage requests, and provide information about local amenities. This position offers comprehensive medical coverage, training opportunities, and a supportive work environment. Commitment to equal opportunities is emphasized.