Guest Relations Officer

ARM ENTERTAINMENT PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

ARM ENTERTAINMENT PTE. LTD. is seeking a friendly guest services host in Singapore to welcome guests, guide them to seating, and ensure a memorable visit. You will manage reservations, seating arrangements, and guest requests while coordinating with other departments to deliver smooth service.

Ideal candidates have excellent communication, are presentable and service-oriented, with hospitality experience and willingness to work nights and weekends in a dynamic venue.

Qualifications

• Excellent communication and interpersonal skills.
• Presentable, outgoing, and service-oriented.
• Willing to work nights and weekends.

Responsibilities

• Welcome and assist guests upon arrival.
• Handle reservations, seating arrangements, and guest requests.
• Address guest concerns and feedback professionally.
• Build rapport with regular/VIP guests.
• Liaise with other departments to ensure smooth service.

Skills

Guest Services

Communication

Hospitality

Job description

**Job Overview:**

Serve as the point of contact for guests, ensuring a warm welcome and smooth, memorableexperience throughout their visit.

**Responsibilities:**

• Welcome and assist guests upon arrival
• Handle reservations, seating arrangements, and guest requests
• Address guest concerns and feedback professionally
• Build rapport with regular/VIP guests
• Liaise with other departments to ensure smooth service

**Requirements:

• Excellent communication and interpersonal skills
• Presentable, outgoing, and service-oriented
• Prior experience in hospitality/guest service preferred
• Willing to work nights and weekends