GUEST SERVICES MANAGER

CUBA LIBRE PRIVATE LIMITED; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

Cuba Libre Private Limited is seeking front-of-house staff to welcome guests warmly and manage reservations with an emphasis on guest satisfaction. You will oversee seating, service flow, and coordination with the kitchen to ensure a smooth dining experience.

The role requires strong communication, the ability to work under pressure, and a professional appearance. Weekend and night shifts are expected in a busy restaurant environment.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent customer-service and complaint-resolution abilities.
• Ability to handle difficult situations and resolve guest concerns professionally.
• Ability to manage reservations, guest requests, VIP guests, and special occasions.

Responsibilities

• Welcome and greet guests upon arrival and seat them promptly.
• Manage reservations, table assignments, and guest seating to optimise flow.
• Ensure guests receive efficient and friendly service throughout the meal.
• Address guest requests, feedback, and complaints professionally and promptly.
• Coordinate with kitchen and front-of-house teams to maintain service standards.

Skills

Communication skills

Customer service

Complaint resolution

Multitasking

Stability under pressure

Attention to detail

Job description

Job Duties

• Welcome and greet guests warmly upon arrival.
• Manage reservations, table assignments, and guest seating.
• Ensure guests receive efficient and friendly service.
• Handle guest complaints, requests, and special occasions professionally.
• Monitor the dining area and ensure cleanliness, presentation, and service standards.
• Supervise hosts, servers, runners, and other front-of-house staff.
• Conduct staff briefings and assign daily duties.
• Train and coach employees on customer service and restaurant standards.
• Coordinate with the kitchen to ensure smooth food and service operations.
• Monitor waiting times, table turnover, and guest satisfaction.
• Assist with VIP guests and special events.
• Check on guests during their meals and respond to feedback.
• Resolve billing, reservation, and service issues.
• Monitor online reviews and guest feedback where applicable.
• Prepare shift reports and communicate operational issues to management.
• Ensure restaurant policies, safety procedures, and service standards are followed.
• Support the Restaurant Manager with daily operations and staff management.
• Engage with audiences and create an enjoyable and entertaining
• Any adhor duties as required

Requirement

• Excellent communication and interpersonal skills.
• Excellent customer-service and complaint-resolution skills.
• Ability to handle difficult situations and resolve guest concerns professionally.
• Ability to manage reservations, guest requests, VIP guests, and special occasions.
• Strong organizational and multitasking skills.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and positive attitude.
• Good problem-solving and decision-making skills.
• Willingness to work night shifts, weekends, and public holidays.
• Strong attention to detail and commitment to guest satisfaction.