Guest Relations Officer

FDESG PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

FDESG PTE. LTD. in Singapore seeks a Front-of-House Host to warmly welcome guests, confirm reservations, and manage seating to ensure a smooth dining flow.

You will coordinate with service staff to optimize table turnover and maintain a pleasant environment for guests throughout service. The role requires clear communication, multitasking, and a professional appearance, with experience using reservation systems such as OpenTable to handle bookings.

Qualifications

• Provide warm, friendly guest interaction and welcome.
• Communicate clearly with guests and team members to ensure smooth service.
• Manage multiple tasks and guests simultaneously during service.
• Collaborate with servers and kitchen to coordinate seating and flow.
• Maintain professional appearance and composure under pressure.
• Familiarity with reservation systems (OpenTable) for bookings.

Responsibilities

• Greet guests warmly and confirm reservations to provide accurate wait times.
• Seat guests efficiently at appropriate tables to optimize table turnover.
• Manage bookings, cancellations, and inquiries via phone, online, or in-person to maintain reservation accuracy.
• Coordinate with servers and kitchen staff to manage guest flow and dining experience.
• Address guest feedback and resolve issues to ensure a pleasant dining atmosphere.
• Maintain a clean, organized, and welcoming entrance area to enhance guest first impressions.
• Shift will be for 44+6 overtime hours weekly.

Skills

Guest service

Communication

Multitasking

Teamwork

Professionalism

Reservation systems

Tools

OpenTable

Job description

Job Summary

You will warmly welcome guests, manage seating and reservations, coordinate with service staff, and maintain a pleasant dining environment to ensure a smooth front-of-house operation.

Responsibilities

• Greet guests warmly and confirm reservations to provide accurate wait times
• Seat guests efficiently at appropriate tables to optimize table turnover
• Manage bookings, cancellations, and inquiries via phone, online, or in-person to maintain reservation accuracy
• Coordinate with servers and kitchen staff to manage guest flow and dining experience
• Address guest feedback and resolve issues to ensure a pleasant dining atmosphere
• Maintain a clean, organized, and welcoming entrance area to enhance guest first impressions

Preferred competencies and qualifications

• Demonstrate a friendly, welcoming, and patient demeanor to support positive guest interactions
• Use clear and effective verbal communication to interact with guests and team members
• Manage multiple tasks and guests simultaneously to maintain smooth operations
• Collaborate effectively with service staff to support teamwork and service quality
• Maintain professionalism by staying calm under pressure and presenting a polished appearance
• Use reservation systems (e.g., OpenTable) to manage bookings accurately
• Maintain a motivational and positive attitude to contribute to a supportive work environment
  Shift will be for 44+6 overtime hours weekly.