Guest Relations Officer (Part-timer) (HighHouse/NOVA)

OUE Restaurants; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

OUE Restaurants in Singapore is seeking a Guest Relations professional to provide personalized service by understanding guest needs and coordinating reservations with the team. The role supports a seamless guest experience journey in a restaurant/club setting.

You will need strong communication, an ability to recognize VIPs, and a proactive approach to collecting guest feedback with management and service teams. Flexibility for shifts and holidays is expected.

Qualifications

• Must be fluent and literate for communication with stakeholders
• Strong communication and interpersonal skills and ability to build and maintain relationships
• Customer focused and intuitive to customer needs
• Ability to maintain a calm composure with difficult customer interactions and disputes
• Ability to work well with others and independently
• Must be self-motivated, adaptive, open-minded, and willing to be flexible
• Empathetic and professional
• Ability to perform all functions within the restaurant and club when required
• Able to work on rotating shifts, public holidays, and weekends

Responsibilities

• Understand each guest's needs and preferences to provide personalized service
• Coordinate reservation requests with the team
• Contribute to the smooth and efficient running of the guest experience journey
• Establish positive customer contact at the restaurant/club
• Recognize VIP and regular guests
• Communicate guest's comments to the Guest Relations Managers
• Actively seek feedback from guests to identify areas of improvement.
• Communicate with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents
• Responsible for the general upkeep of the restaurant/clubs and facilities to ensure all VIPs and guests receive the best experience
• Identify VIP bookings and flag them with the operations team so that special requests and arrangements can be made by the relevant person
• Perform all other ad hoc duties as and when required

Job description

Responsibilities

• Understand each guest's needs and preferences to provide personalized service
• Coordinate reservation requests with the team
• Contribute to the smooth and efficient running of the guest experience journey
• Establish positive customer contact at the restaurant/club
• Recognize VIP and regular guests
• Communicate guest's comments to the Guest Relations Managers
• Actively seek feedback from guests to identify areas of improvement.
• Communicate with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents
• Responsible for the general upkeep of the restaurant/clubs and facilities to ensure all VIPs and guests receive the best experience
• Identify VIP bookings and flag them with the operations team so that special requests and arrangements can be made by the relevant person
• Perform all other ad hoc duties as and when required

Requirements

• Must be fluent and literate for communication with stakeholders
• Strong communication and interpersonal skills and ability to build and maintain relationships
• Customer focused and intuitive to customer needs
• Ability to maintain a calm composure with difficult customer interactions and disputes
• Ability to work well with others and independently
• Must be self‑motivated, adaptive, open‑minded, and willing to be flexible
• Empathetic and professional
• Ability to perform all functions within the restaurant and club when required
• Able to work on rotating shifts, public holidays, and weekends