Guest Service Officer

Harilela Group; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Night allowance

Transportation allowance

Job summary

Harilela Group is seeking a Guest Relations Officer to deliver high-quality service to guests. You will be the first point of contact, ensuring enquiries are handled with professionalism and warmth to enhance guest satisfaction.

Responsibilities include welcoming guests, promoting services, anticipating needs, assisting with tasks, handling complaints, and ensuring compliance with health and quality standards to guarantee memorable experiences and repeat visits.

Responsibilities

• Welcome guests with smiles
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, wake up calls)
• Address customer complaints and elevate to Manager when needed
• Ensure compliance with health and quality standards

Job description

Job Description

We are looking for a Guest Relations Officer to provide high-quality service to our customers. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. You will address complaints and go the extra mile to make sure our guests are satisfied.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Job Requirements

• Welcome guests with smiles
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, wake up calls)
• Address customer complaints and elevate to Managerwhen needed
• Ensure compliance with health and quality standards

Additional Notes

Attractive salary, Night allowance & Transportation allowance provided.