Guest Relations Officer (Part-timer) (HighHouse/NOVA)

OUE Restaurants Pte Ltd; Singapore; On-site; SGD 39,060 - 58,032; Full time

Job summary

OUE Restaurants Pte Ltd is seeking a guest relations specialist to deliver personalised service and ensure outstanding experiences for diners at our restaurant and club. You will greet guests warmly, anticipate needs, and work closely with the service team to create seamless, memorable visits in a fast-paced environment.

Your responsibilities include understanding guest preferences, coordinating reservation requests with the team, recognising VIP and regular guests, relaying guest feedback to

Qualifications

• Fluent and literate communication with stakeholders.
• Strong communication and interpersonal skills.
• Customer-focused and intuitive to customer needs.
• Calm composure with difficult customer interactions and disputes.
• Works well with others and independently.
• Self-motivated, adaptable, open-minded and flexible.
• Empathetic and professional.
• Able to perform all functions within the restaurant and club when required.
• Willing to work rotating shifts, public holidays and weekends.

Responsibilities

• Understand guest needs and preferences to provide personalized service.
• Coordinate reservation requests with the team.
• Contribute to the smooth and efficient running of the guest experience journey.
• Establishes and maintains positive customer contact at the restaurant/club.
• Recognizing VIP and regular guests.
• Communicates guests' comments to the Guest Relations Managers.
• Actively seek feedback from guests to identify areas of improvement.
• Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
• Responsible for the general upkeep of the restaurant/clubs and facilities — identifying them to ensure VIPs and guests are provided the best experience.
• Identify VIP bookings to ensure that these are flagged with the operations team for special requests and arrangements.
• Performs all other ad hoc duties as required.

Skills

Fluent communication

Interpersonal skills

Customer focus

Calm under pressure

Teamwork

Self-motivation

Adaptability

Empathy

Multitasking

Job description

Responsibilities

• Understand each guest’s needs and preferences to provide personalized service.
• Coordinate reservation requests with the team.
• Contribute to the smooth and efficient running of the guest experience journey.
• Establishes and maintains positive customer contact at the restaurant/club.
• Recognizing VIP and regular guests.
• Communicates guest’s comments to the Guest Relations Managers.
• Actively seek feedback from guests to identify areas of improvement.
• Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
• Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
• Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
• Performs all other ad hoc duties as and when required.

Qualifications

• Must be fluent and literate for communication with stakeholders.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• Customer focused and intuitive to customer’s needs.
• Ability to maintain a calm composure with difficult customer interactions and customer disputes.
• Ability to work well with others and independently.
• Must be self‑motivated, adaptive, open‑minded and willingness to be flexible.
• Empathetic and professional.
• Ability to perform all functions within the restaurant and club, when required.
• Able to work on rotating shifts, public holidays, and weekends.