Guest Experience Supervisor - F&B Team Leader (5-Day)

CA CONCEPTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

5 day work week

Job summary

CA Concepts PTE. LTD. operates four Singapore restaurants—Kulto, Chicco, Barrio by Kulto, and Cenzo—where applicants will be placed.

The role requires F&B experience and the ability to work well under pressure in a team of international professionals, delivering courteous service and handling guest requests efficiently. Responsibilities include greeting guests, seating coordination, reservations, handling complaints, briefings, stock checks, and training support for staff.

Qualifications

• Ability to communicate in English.
• Able to work in a team environment.
• Highly responsible and reliable.
• Able to work well under pressure in a fast-paced environment.

Responsibilities

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise regular guests and note preferences for the Restaurant Manager.
• Ensure guests’ requests are fulfilled during operations.
• Record and report all guests’ complaints to the Restaurant Manager.
• Conduct team briefings before each service period.
• Ensure no standing bills remain in the system and account for all voids.
• Promote the restaurant by building a loyal customer base and personalised service.
• Ensure wait staff can describe dishes and specials accurately and are well groomed.
• Maintain high standards of cleanliness and proper setup of restaurant areas.
• Participate in monthly stock takes of glassware, plates, and crockery.
• Assist the Restaurant Manager with training program development.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

CA Concepts PTE. LTD. operates four Singapore restaurants—Kulto, Chicco, Barrio by Kulto, and Cenzo—where applicants will be placed.

The role requires F&B experience and the ability to work well under pressure in a team of international professionals, delivering courteous service and handling guest requests efficiently. Responsibilities include greeting guests, seating coordination, reservations, handling complaints, briefings, stock checks, and training support for staff.