F&B Team Lead — Guest Experience & Service

commonwealth concepts pte. ltd.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Commonwealth Concepts Pte. Ltd. in Singapore is seeking a customer-focused outlet staff to join our operations. You will greet guests, take reservations, present menus, and coordinate timely service to ensure a memorable dining experience.

You will manage orders in the POS, handle payments, oversee a shift of servers, maintain outlet cleanliness, and assist the manager in planning events. Knowledge of safety and hygiene policies is essential to sustain high quality service.

Responsibilities

• Deliver quality customer service to all guests.
• Take reservations and enquire purpose of visit.
• Greet each guest promptly and courteously with good smile and body language.
• Present menu and share promotions, specials and items to customers.
• Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
• Oversee a team of servers who are assigned to his/her shift.
• Key orders in the Point-of-Sale system efficiently.
• Process payment and check bills promptly.
• Maintain cleanliness of the outlet.
• Assist manager by getting involved in planning and organizing of special events.
• Check food and beverage inventories and stocks in a consistent and accurate manner.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Complete opening, operating, and closing procedures.
• Handle problem with cashier payments.
• Escalate guests complain to duty manager if unable to conduct service recovery.
• Implement plans to deliver excellent service for outlet.

Job description

Commonwealth Concepts Pte. Ltd. in Singapore is seeking a customer-focused outlet staff to join our operations. You will greet guests, take reservations, present menus, and coordinate timely service to ensure a memorable dining experience.

You will manage orders in the POS, handle payments, oversee a shift of servers, maintain outlet cleanliness, and assist the manager in planning events. Knowledge of safety and hygiene policies is essential to sustain high quality service.