Guest Experience Supervisor - Restaurant

COMO Lifestyle Pte Ltd; Singapore; Sur place; SGD 20 000 - 31 000; Plein temps

Résumé du poste

COMO Lifestyle Pte Ltd in Singapore is seeking a dedicated Service Associate to warmly greet guests, manage reservations, and ensure smooth service flow throughout shifts.

You will train new team members, handle order entry with accuracy, and collaborate with chefs to accommodate dietary requirements while upselling menu items. This role requires flexibility to work weekends and holidays in a fast-paced setting.

Qualifications

• Must read, speak and understand English.
• Strong communication skills with customers and colleagues.
• Excellent organizational skills and attention to detail.
• Positive, results-oriented, team-player mentality.
• Able to work in a fast-paced environment with pressure.
• Flexible schedule including weekends, nights and holidays.
• Familiarity with restaurant management software such as POS, reservations management, inventory management, Microsoft Office and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.

Responsabilités

• Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
• Completes an end-of-shift report detailing a service summary, notable customer highlights or issues, wares shortages, and more.
• Participates in training of all incoming Service Associates.
• Reviews all reservations prior to the shift to oversee and lead PX bookings.
• Performs regular ware and supply inventories, and facility walkthroughs of the dining room as directed by the GM and Restaurant.
• Greets customers in their sections, offers water and beverage service, and introduces menu format.
• Ascerta ins allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience.
• Proactively communicates with management regarding service for VIP customers.
• In-depth knowledge of menu items to upsell and enhance business and guest experience.
• Accurately takes and enters orders and communicates flow with management and chefs.
• Uses point of sale systems and restaurant tech to account for all sales.
• Handles customer complaints with a positive attitude and notifies management when issues arise.
• Responsible for training new employees as assigned.
• Assists other stations as requested by management.

Connaissances

Customer service

Communication

Team player

Attention to detail

Flexibility

High-paced environment

Multitasking

English literacy

Training others

POS knowledge

Reservations management

Inventory management

Microsoft Office

Google Workspace

Outils

Point of Sale (POS)

Reservations management

Inventory management software

Microsoft Office

Google Workspace

Description du poste

COMO Lifestyle Pte Ltd in Singapore is seeking a dedicated Service Associate to warmly greet guests, manage reservations, and ensure smooth service flow throughout shifts.

You will train new team members, handle order entry with accuracy, and collaborate with chefs to accommodate dietary requirements while upselling menu items. This role requires flexibility to work weekends and holidays in a fast-paced setting.