Guest Experience Concierge | VIP & Upsell Specialist

SmartRecruiters, Inc.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Duty meals

Uniform provided

Family Care Leave

AWS

F&B and worldwide hotel discounts

Job summary

Pullman Singapore Hill Street is recruiting for a Front Office role. You will assist guests with check-in/check-out, handle cashiering duties, and register guests while coordinating with Housekeeping to manage room status.

You will welcome guests warmly and maintain confidentiality of guest information. We seek individuals with strong English communication, a presentable appearance, and a customer-service mindset.

Qualifications

• Secondary / High school education.
• Good reading and oral proficiency in English language.
• Ability to speak other languages will be an advantage.
• No experience is required, training will be provided.
• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed.

Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
• Assist guests with check-in and check-out, and other cashiering duties.
• Register guests and assign rooms according to their reservation confirmation.
• Upsell higher room categories to guests when possible.
• Prepare VIP arrivals for all arrival transfer guests, loyalty members and suite paying guests.
• Maintain the privacy of all guests and confidentiality of details.
• Understand room types and work with Housekeeping to manage room status.
• Adhere to credit and cash handling policies and procedures.
• Provide warm welcome and courteous farewell per hotel standards.

Skills

Customer service

Communication

Teamwork

Presentable

Self-motivated

Education

High school diploma

Job description

Pullman Singapore Hill Street is recruiting for a Front Office role. You will assist guests with check-in/check-out, handle cashiering duties, and register guests while coordinating with Housekeeping to manage room status.

You will welcome guests warmly and maintain confidentiality of guest information. We seek individuals with strong English communication, a presentable appearance, and a customer-service mindset.