Guest Experience Bellman & Concierge (4x12h Shifts)

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

PARKROYAL COLLECTION Pickering in Singapore is seeking a Bellman & Concierge to greet guests warmly on arrival and departure, assist with luggage, and guide guests to hotel amenities and local attractions.

The role also handles loyalty programme enrolments, VIP arrangements, and coordinates arrivals, departures and room moves, while arranging transportation and ensuring a welcoming lobby environment. Flexibility for weekends and holidays is required.

Qualifications

• Excellent communication skills, written & spoken.
• Able to work on rotating 12 hour shifts (4 days work week) including weekends and/or Public Holidays.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with luggage handling and room escorting.
• Provide information on hotel amenities and local attractions.
• Handle loyalty programme enrolments and VIP arrangements.
• Coordinate guest arrivals, departures, and room moves.
• Arrange transportation services (taxis, airport transfers, etc.).
• Ensure the lobby and driveway are clean, welcoming, and well-managed.
• Communicate guest requests across departments effectively.
• Uphold safety and security standards, including proper handling of guest belongings.
• Support teammates during peak periods and special events.

Skills

Excellent communication

Education

GCE O'/N' level

Tools

Opera system

Job description

PARKROYAL COLLECTION Pickering in Singapore is seeking a Bellman & Concierge to greet guests warmly on arrival and departure, assist with luggage, and guide guests to hotel amenities and local attractions.

The role also handles loyalty programme enrolments, VIP arrangements, and coordinates arrivals, departures and room moves, while arranging transportation and ensuring a welcoming lobby environment. Flexibility for weekends and holidays is required.