Guest Experience Specialist (Front Desk)

Grand Mercure; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Grand Mercure is seeking a Front Office professional to manage guest arrivals and departures with attention to detail and courteous service. The role involves confirming reservations, issuing room keys, resolving charges, and guiding guests about local information.

The ideal candidate will possess Opera knowledge, thrive in a fast-paced hotel environment, and be flexible to rotating shifts, including weekends and public holidays.

Qualifications

• Previous Front Office experience is advantageous.
• Working knowledge of Opera preferred.
• Team player yet able to work independently.
• Customer oriented with a pleasant disposition.
• Able to multitask in a fast-paced environment.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.
• Attend to guests’ check-outs including resolving any late and disputed charges.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Assist guests with directions and information regarding property and local areas of interest.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Attend to all guests’ requests and queries promptly, politely and efficiently.
• Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.

Skills

Customer service

Team player

Independent work

Multitasking

Fast-paced environment

Tools

Opera

Job description

Grand Mercure is seeking a Front Office professional to manage guest arrivals and departures with attention to detail and courteous service. The role involves confirming reservations, issuing room keys, resolving charges, and guiding guests about local information.

The ideal candidate will possess Opera knowledge, thrive in a fast-paced hotel environment, and be flexible to rotating shifts, including weekends and public holidays.