Guest Experience Specialist - 24/7 Front Desk

Recruit Express Pte Ltd; Singapore; On-site; SGD 17,000 - 21,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Guest Services Associate to work closely with the Residence Manager, providing courteous services to guests and responding efficiently and tactfully to complaints, requests and inquiries.

Responsibilities include handling cashiering, upholding the residence's policies, maintaining good guest relations, taking ownership of problems and escalating as needed, ensuring guest room security and fire procedures, and being familiar with SR facilities and local

Responsibilities

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.

Job description

Recruit Express Pte Ltd is seeking a Guest Services Associate to work closely with the Residence Manager, providing courteous services to guests and responding efficiently and tactfully to complaints, requests and inquiries.

Responsibilities include handling cashiering, upholding the residence's policies, maintaining good guest relations, taking ownership of problems and escalating as needed, ensuring guest room security and fire procedures, and being familiar with SR facilities and local