Front Office Executive

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Capella Hotel, Singapore is seeking a Front Office Executive to deliver an exceptional guest experience from arrival to departure. You will manage check-in/check-out, assist guests, and coordinate with housekeeping to maintain accurate room status.

Requirements include tertiary education and Opera Cloud experience, plus a track record as a receptionist in luxury hotels. Independent and professional, you will upsell services and work across teams to meet guest needs.

Qualifications

• Minimum tertiary education is required.
• Experience using Opera Cloud is essential.
• Experience as a receptionist in luxury hotels is preferred.

Responsibilities

• Review reservation information and traces.
• Assign rooms according to guest preference.
• Coordinate with housekeeping to track room status.
• Handle check-in and check-out processes.
• Escort guests to rooms and provide room orientation.
• Promote services, loyalty programmes and upsell.
• Handle guest inquiries, requests, and feedback professionally.
• Manage guest accounts and billing queries.

Skills

Customer service

Upselling

Independent worker

Education

Minimum tertiary education

Tools

Opera Cloud

Job description

Position Overview

The Front Office Executive is responsible for creating a positive first impression and ensuring an exceptional guest experience. The individual handles guest arrivals and departures, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism and performs inter-departmental communications to address the needs of guests.

The Role

Front Office Operations

• Review all reservation information and traces
• Assign rooms according to guest preference and request
• Communicate VIP and repeat guest arrivals to the Culturist team for amenity arrangement
• Handle room reservation requests for call-in or walk-in guests
• Coordinate with housekeeping to track and maintain accurate room status information
• Carry out check-in and check-out processes
• Set up accurate accounts for each reservation during guest registration and update guest profile
• Prepare guest registration card and room key
• Escort guest to room and provide room orientation
• Promote accommodation packages, loyalty programmes and food and services offerings to guests
• Perform upselling and suggestive selling
• Report irregularities within the work area to appropriate persons and departments for rectification
• Safekeep cash float, perform cashier-related functions and foreign exchange transactions
• Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
• Handle guest account billing and resolve any disputed charges
• Generate and check reports for accuracy
• Liaise with Culturist and Bell teams for guest transportation

Talent Profile

• Minimum Tertiary Education
• Prior experience in using Opera Cloud
• Prior experience as a receptionist in luxury hotels
• Independent individual who can perform job functions with minimal supervision