Guest Experience Lead - Front Desk

GRAND MERCURE ROXY HOTEL; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

GRAND MERCURE ROXY HOTEL in Singapore seeks a Front Office Executive responsible for ensuring excellent customer service. The role involves supervising the Reception team and delivering memorable hotel experiences for guests.

Responsibilities include efficient check-in/check-out, coordinating room status with the Housekeeping Department, and providing service recovery for guest feedback. Ideal candidates will have 2-3 years of experience, good knowledge in Opera, and excellent communication skills.

Qualifications

• At least 2 to 3 years of experience in a similar capacity.
• Knowledge in Opera is preferred.
• Excellent interpersonal, communication and multi-tasking skills.

Responsibilities

• Provide friendly, efficient check-in and check-out.
• Coordinate room status with Housekeeping.
• Handle guests’ feedback and provide service recovery.

Skills

Customer oriented

Interpersonal skills

Communication skills

Multi-tasking skills

Tools

Opera

Job description

GRAND MERCURE ROXY HOTEL in Singapore seeks a Front Office Executive responsible for ensuring excellent customer service. The role involves supervising the Reception team and delivering memorable hotel experiences for guests.

Responsibilities include efficient check-in/check-out, coordinating room status with the Housekeeping Department, and providing service recovery for guest feedback. Ideal candidates will have 2-3 years of experience, good knowledge in Opera, and excellent communication skills.