Front Desk & Guest Experience Specialist

NAUMI HOTELS SG PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

NAUMI HOTELS SG PTE. LTD. is seeking a guest-focused Front Office/Concierge to welcome guests, manage check-ins and check-outs, and promote hotel services. You will operate Opera cloud PMS, handle reservations, and coordinate with departments to ensure a seamless stay.

The role calls for energetic hospitality professionals with at least 2 years in front office, strong communication, and a readiness to work flexible hours, including weekends and public holidays.

Qualifications

• Minimum 2 years of hospitality experience in Hotel Front Office.
• GCE 'O' level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent.
• Proficiency in Opera cloud-based PMS is preferred.

Responsibilities

• Meet and greet guests on arrival and escort to the room.
• Handle check-in/check-out tasks accurately and efficiently.
• Promote hotel facilities and services to guests.
• Answer phone calls within three rings and record guest needs.
• Record incidents and follow up with Manager on duty when needed.
• Run daily reports and manage reservations for walk-ins.
• Coordinate with other departments to ensure a seamless stay.
• Maintain high standards of cleanliness and presentation in public areas.
• Be a lobby ambassador and provide concierge recommendations.

Skills

Positive service mindset

Energetic disposition

Enjoy interacting with people

Good communication

Planning and coordination

Initiative

Grooming standards

Flexible schedule

Immediately available

Education

O level / Hospitality or Tourism certificate / Diploma

Job description

NAUMI HOTELS SG PTE. LTD. is seeking a guest-focused Front Office/Concierge to welcome guests, manage check-ins and check-outs, and promote hotel services. You will operate Opera cloud PMS, handle reservations, and coordinate with departments to ensure a seamless stay.

The role calls for energetic hospitality professionals with at least 2 years in front office, strong communication, and a readiness to work flexible hours, including weekends and public holidays.