Guest Experience Ambassador - Front Office

Accor; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

Accor is seeking a Guest Service Agent to support Front Office operations and deliver a warm, seamless experience for guests from arrival to departure.

The role requires excellent communication, a customer-service mindset, and flexibility to work rotating shifts, including weekends and public holidays. A hospitality degree or diploma and prior Front Office exposure are preferred for this position.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality, Hotel Management, Tourism, or a related field preferred.
• Experience in Front Office or Guest Services is an advantage.
• Strong communication and interpersonal skills with a customer-service mindset.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Support the day-to-day operations of the Reception and Front Office while on duty.
• Welcome and assist guests and visitors upon arrival and departure, ensuring a warm and professional experience.
• Supervise the driveway operations and ensure consistently high standards of guest service.
• Handle the Information Desk, including guest enquiries, information requests, mail, and messages.
• Identify guests’ needs and requests and direct them to the appropriate department or person.
• Provide accurate and helpful information about the hotel, its facilities, services, and surrounding areas.
• Promote the hotel’s services, facilities, and Accor products to enhance the guest experience and support revenue generation.
• Explain hotel and network pricing policies and effectively present relevant products and services to guests.
• Proactively promote and upsell hotel services where appropriate.
• Identify opportunities to contribute to the hotel's profitability within the Front Office operation.
• Maintain a strong knowledge of hotel operations and ensure guest requests are handled efficiently.
• Demonstrate and actively support Accor's Vision and Values in all interactions.

Skills

Customer service mindset

Teamwork

Front Office experience

Willingness to learn

Education

Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field

Job description

Accor is seeking a Guest Service Agent to support Front Office operations and deliver a warm, seamless experience for guests from arrival to departure.

The role requires excellent communication, a customer-service mindset, and flexibility to work rotating shifts, including weekends and public holidays. A hospitality degree or diploma and prior Front Office exposure are preferred for this position.