Guest Experience Specialist: Baggage, Concierge & Upsell

Far East Hospitality Management (S) Pte Ltd; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

Far East Hospitality Management (S) Pte Ltd is seeking a Senior / Guest Service Assistant for the Orchard Cluster to ensure efficient baggage handling, transport assistance, and courteous guest service. You will support the team with enquiries, arrivals and departures, and upsell opportunities to maximise room revenue.

Responsibilities include assisting guests, collaborating with Concierge and Reception, and maintaining guest information and promotional materials.

Qualifications

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Skills

Guest service

Communication

Teamwork

Hospitality

Education

GCE O-Level or equivalent

Job description

Far East Hospitality Management (S) Pte Ltd is seeking a Senior / Guest Service Assistant for the Orchard Cluster to ensure efficient baggage handling, transport assistance, and courteous guest service. You will support the team with enquiries, arrivals and departures, and upsell opportunities to maximise room revenue.

Responsibilities include assisting guests, collaborating with Concierge and Reception, and maintaining guest information and promotional materials.