Guest Services Concierge: Elevate Arrivals & Experience

Far East Hospitality; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Far East Hospitality is seeking a Guest Services Assistant in Singapore to handle baggage, transport support and guest inquiries, working closely with front office and concierge to ensure smooth arrivals and departures. You should have at least GCE O'Level or equivalent; hospitality or customer service experience is preferred.

Be friendly, professional and willing to work rotating shifts, weekends and public holidays.

Qualifications

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests 'arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Skills

Customer service

Communication

Team player

Upselling

Front office coordination

Education

GCE O Level or equivalent

Job description

Far East Hospitality is seeking a Guest Services Assistant in Singapore to handle baggage, transport support and guest inquiries, working closely with front office and concierge to ensure smooth arrivals and departures. You should have at least GCE O'Level or equivalent; hospitality or customer service experience is preferred.

Be friendly, professional and willing to work rotating shifts, weekends and public holidays.