Senior Guest Service Assistant, Bell Desk (Orchard Cluster)

Far East Hospitality; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Far East Hospitality is seeking a Guest Service Associate to greet guests, assist with luggage, and work closely with the Front Office to ensure courteous, efficient service.

You will stay informed about local attractions, respond to inquiries, manage baggage storage, and help with deliveries and directions. The role requires good communication, a neat appearance, and willingness to work rotating shifts, weekends and public holidays.

Qualifications

• Strong customer service and communication skills.
• Good knowledge of local attractions, transport and dining options.
• Ability to handle luggage and perform standing/walking duties.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Greet guests upon arrival and departure and assist with their luggage.
• Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
• Establish rapport with in-house and long-staying guests, offering assistance as needed.
• Respond to guests' requests and enquiries about hotel facilities and local information.
• Liaise with Reception on arrivals/departures and keep movements log updated.
• Maintain lobby, driveway, and luggage storage areas neat and presentable.

Skills

Customer service

Communication

Team player

Luggage handling

Education

Secondary education

Job description

Company description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description

Job Expectations

• Greet guests upon arrival and departure and assist with their luggage.
• Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
• Establish rapport with in-house and long-staying guests, offering assistance as needed.
• Respond efficiently and tactfully to guests' requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
• Liaise closely with Reception on guests' arrival and departure.
• Make courtesy calls to guests.
• Stay well-versed and updated on all tourists related information, events and conferences.
• Manage guest baggage storage, as well as the delivery of parcels and correspondence.
• Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored or retrieved.
• Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.
• Stay informed about the day's events within the hotel and assist guests or visitors with directions and relevant information as required
• Oversee and maintain smooth traffic flow at the hotel drivewaRequisite and keep stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Secondary school education or equivalent; hospitality experience preferred.
• Strong customer service and communication skills with a friendly and professional attitude.
• Good knowledge of local attractions, transport, and dining options to assist guests effectively.
• Ability to handle luggage and perform standing/walking duties.
• Team player who can coordinate with Front Office and other departments.
• Neat and well-groomed appearance with a service-oriented mindset.
• Willing to work rotating shifts, weekends, and public holidays.