Guest Experience Specialist

Have Fun Orchard Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Have Fun Orchard Pte Ltd is seeking staff to deliver a positive guest experience, handling reservations and enquiries by phone, greeting guests, and directing them to the correct room.

You will record and serve food and beverages, input orders into the POS, and provide basic technical support for karaoke systems. Maintain safety, hygiene, and a tidy appearance while working with the team to meet high standards.

Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guest to designated room.
• Record orders, serve food and beverages.
• Input orders into point-of-sales system.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Ability to work unsupervised and produce quality work.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• All other ad-hoc duties assigned by superior.

Job description

Have Fun Orchard Pte Ltd is seeking staff to deliver a positive guest experience, handling reservations and enquiries by phone, greeting guests, and directing them to the correct room.

You will record and serve food and beverages, input orders into the POS, and provide basic technical support for karaoke systems. Maintain safety, hygiene, and a tidy appearance while working with the team to meet high standards.