Guest Experience & Operations Trainee

HAVE FUN ORCHARD PTE. LTD.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

HAVE FUN ORCHARD PTE. LTD. seeks a supervisory/outlet manager to oversee daily operations and deliver exceptional guest experiences in a fast-paced entertainment setting. You will handle reservations, greet guests, and ensure smooth service with accurate order taking and POS usage.

The role requires strong leadership, clear communication, and the ability to multitask while maintaining a safe, clean environment. No remote work; on-site outlet operations with ad-hoc duties as needed.

Qualifications

• Proven experience in a supervisory or management role in entertainment or hospitality.
• Strong leadership and team motivation skills.
• Excellent communication skills for interacting with customers, staff, and management.
• Ability to multitask in a fast-paced environment.
• Basic computer skills, including POS systems and scheduling software.

Responsibilities

• Manage day-to-day operations of an outlet in order to ensure efficient operations.
• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guests to designated room.
• Record orders, serve food and beverages.
• Input orders into point-of-sales system.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Ability to work unsupervised and produce quality work.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• All other ad-hoc duties assigned by superior.

Skills

Leadership

Team motivation

Communication

Multitasking

Customer service

Tools

POS systems

Scheduling software

Job description

HAVE FUN ORCHARD PTE. LTD. seeks a supervisory/outlet manager to oversee daily operations and deliver exceptional guest experiences in a fast-paced entertainment setting. You will handle reservations, greet guests, and ensure smooth service with accurate order taking and POS usage.

The role requires strong leadership, clear communication, and the ability to multitask while maintaining a safe, clean environment. No remote work; on-site outlet operations with ad-hoc duties as needed.