Guest Experience Specialist — Reservations & Service

HAVE FUN YISHUN PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

HAVE FUN YISHUN PTE. LTD. in Singapore seeks a dedicated customer service team member. The successful candidate will provide a positive customer experience through friendly and courteous service, handle reservations, greet guests, and serve food and beverages.

The role requires maintaining cleanliness, effective communication, and the ability to work unsupervised. Candidates should ensure a neat appearance and be ready for ad-hoc tasks assigned by management.

Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guest to designated room.
• Record orders, serve food and beverages.
• Input orders into point‑of‑sales system.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Ability to work unsupervised and produce quality work.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• All other ad‑hoc duties assigned by superior.

Job description

HAVE FUN YISHUN PTE. LTD. in Singapore seeks a dedicated customer service team member. The successful candidate will provide a positive customer experience through friendly and courteous service, handle reservations, greet guests, and serve food and beverages.

The role requires maintaining cleanliness, effective communication, and the ability to work unsupervised. Candidates should ensure a neat appearance and be ready for ad-hoc tasks assigned by management.